The primary objective of customer service is to improve the quality of service. Customer satisfaction is the main parameter to analyze.
EddyDesk includes the ability to find out the user's opinion in the easiest and most convenient way possible: by sending the survey email to the requester, regardless of the source of its arrival to EddyDesk.
The functionality also allows you to generate reports in the context of requests and agents based on positive and negative feedback, displaying their ratio in the form of a diagram.
You can find more detailed examples of how the settings work to increase the efficiency of customer support in our knowledge base.