EddyDesk was originally designed as a modular system, so the administrator has a wide range of options for regulating user rights. Management is done by editing existing groups or adding new groups. 

What EddyDesk administrator can manage:

  • Set user type:
    • agent - can view client requests;
    • end user - can view only his requests.
  • disable/enable basic modules.
  • give access to the system's functional sections and actions with them.
  • extend/reduce the usage of additional settings when working with requests. 
  • show/hide "Integration" section with related accesses for information and functions.
  • adjust the options for working with the Knowledge base.
  • limit actions with information contained in contact cards.
  • active the omnichannel module and its internal subsections.