The solution from YouScan (https://youscan.io/) is one of the most advanced in the field of monitoring social networks. This is important for marketing, reputation management and customer support.
Many people use this solution and often come into situations when there is a reference in social networks that needs to be sent to the customer service (in HelpDesk) to work with. Thanks to the integration, in YouScan's personal account with one click you can transfer the call to HelpDeskEddy - this becomes very convenient.
In order to receive detailed instructions about integration please go to our Knowledge base: https://support.helpdeskeddy.com/en/knowledge_base/art/305/cat/63/youscan
or contact us: firstname.lastname@example.org