The ability to accept messages from customers through various channels (social networks, messengers, email) is a very important function in today's world, which directly proportionally affects the quality of service. 
For Viber users we have made integration with this channel. You can connect one or more public accounts (bots) to your EddyDesk system.

Any client can write to you in Viber, you will receive his message in EddyDesk and from there you can manage all further correspondence with the client, form reports, set SLA, etc. Also, each client will have a contact card with the corresponding client id from Viber. Thus, you'll receive and respond to clients' requests in the way you're used to, while clients will use Viber. Initiating correspondence is performed only from the messenger, and is held in real time.