EddyDesk provides a possibility to receive all your customer requests from different sources in just one system. You can involve different departments of your company to deal with the received requests and distribute access rights between particular agents. All the requests will be received by one system and accumulated in the same place. Afterwards, they will be registered and processed by your agents. The management will always be able to see the full history of the of each customer request and create the necessary reports to assess work efficiency of the agents.