Accumulated knowledge and experience are one of the most important resources of each company. Moreover, if you present knowledge and experience of your company in the form of a professionally designed knowledge base, it will help you to reduce the amount of tickets from your customers, as they will always be able to find the answer to their questions in the knowledge base of your company. The knowledge base contains the internal information: instructions, experience and solutions. This makes the working process faster and more efficient, as agents don’t have to waste time looking for the solutions to the previously resolved issues.