More and more customer service provides an opportunity to apply in a convenient way for the client: via e-mail, messengers, social networks... And often the same client chooses different channels, but for the operator it will be different tickets from different people. For this case, we have a module for combining contacts, in various ways the system tries to recognize the same users and after that it offers the operator the possibility to combine them.
After combining contacts to one, the operator got a single history of communication with the client and the entire history of working with the client. In this case, the operator spent much less time solving the client’s reques and the client feels maximum care.
For more details on the сontact merging function, please visit: