When dealing with a large flow of requests, the search tool becomes indispensable for a customer service specialist. EddyDesk allows you to find and sort requests according to the information in them:

  • contact information of clients and agents;
  • subject, number, department in which the request was received;
  • values of custom fields;

In order to have constant access to sorted requests you can create a personal view. This functionality is available to all EddyDesk users.