When dealing with a large flow of requests, the search tool becomes indispensable for a customer service specialist. EddyDesk allows you to find and sort requests according to the information in them:
- contact information of clients and agents;
- subject, number, department in which the request was received;
- values of custom fields;
In order to have constant access to sorted requests you can create a personal view. This functionality is available to all EddyDesk users.