Updates

Updates in the HelpDeskEddy system (05.22.2020)

Additional security, custom fields transfer, improved search and much more...
28.05.2020

New contact widgets and push notifications in HelpDeskEddy (03.19.2020)

Improved comfortable widget of channels, browser push notifications and other system updates..
19.03.2020

New dynamic report in the HelpDeskEddy system (11.22.2019)

Detailed analysis, statistics and grouping by different parameters – all of this is the Dynamic Report!
19.02.2020

Lamoda has connected the official WhatsApp Business account to the HelpDeskEddy system.

Lamoda has connected an official WhatsApp Business account to a single customer support center.
19.02.2020

New Channels and Omnichannel capabilities of the HelpDeskEddy System (10.22.2019)

New WhatsApp Business Channel, advanced settings and custom fields in Omnichannel, new Dispatcher features and much more.
25.10.2019

Custom user fields in the HelpDeskEddy system (08.08.2019)

Additional customization of user and company cards, functionality features of contact fieldsd and other improvements.
25.12.2019

Omnichannel in the HelpDeskEddy system (06.06.2019)

New module for dealing with appeals from different communication channels from a single window! Control and statistics.
07.06.2019

Automatic replies in the channels and chat bots in the HelpDeskEddy system (05.08.2019)

Setting up and using of automatic bots, automatic relpies and other features...
08.05.2019

Updates in the HelpDeskEddy system (04.29.2019)

Setting up automatic notifications after hours and other upgrades...
30.04.2019

HelpDeskEddy integration with AMOCRM (03.29.2019)

Updated AMOCRM integration, new feedback features and other system upgrades..
05.04.2019

HelpDeskEddy integration with WhatsApp (03.22.2019)

Integration with WhatsApp channel and other improvements..
22.03.2019

Updates in the HelpDeskEddy system(03.18.2019)

Autofilling of individual fields by the template, comparisons of numeric fields in the dispatcher and more.
20.03.2019

Various updates in HelpDeskEddy system (01.28.2019)

Additional features to interact with reports and comments, API improvements and more…
05.04.2019

Updates in the HelpDeskEddy system (12.26.2018)

Automatic tags of Knowledge Base templates, additional features of reports, macros, filters, SLA and much more...
05.04.2019

User audit report and other functionalities (10.29.2018)

New additional report by actions in the system, improved global report, additions to the mobile application…
05.04.2019

New dispatcher, new contact module and convenient workflow with partners (06.14.2018)

Updated contacts, improved dispatcher functionality, ability to notify the user inside the application and much more ..
04.07.2018

Integration with JIRA and other improvements (05.24.2018)

Friends, according to numerous requests, we implemented the integration with Jira! And also made a number of other changes ..
04.07.2018

API updates and other additions (04.23.2018)

Fierce verification of access rights in the API, additions to the knowledge base, unloading of equipment and more ..
04.07.2018

Viber integration (12.05.2017)

Great news for Viber Messenger users! We've integrated with public bots!
01.02.2018

New HelpDeskEddy application on Android (11.24.2017)

New mobile application HelpDeskEddy for Android users!
13.12.2017