Updates

From now you can be the first to contact the client in any channel in HelpDeskEddy system (09.15.2020).

We hope very much that this opportunity will allow you to use the advantages of omnichannel work even more actively and be closer to the client!
15.09.2020

HelpDesk and Instagram integration, new WhatsApp provider (in cooperation with i2crm) (08.05.2020)

The long awaited integration with Instagram (not only with the news feed, but also with the Direct!)..
06.08.2020

New types of individual fields and access rights in HelpDesk system (07.13.2020)

Friends, we have added new types of fields: date, time, regular expression, button, file. And also we have updated the logic of required fields.
22.07.2020

Scripts for working with individual fields in the HelpDesk system (06.18.2020)

We have added individual field management functionality, which will make the interface and the agents’ work easier...
22.07.2020

New design of HelpDeskEddy system! (06.05.2020)

Global updates of the interface and tickets, as well as the functionality of the system.
11.06.2020

Updates in the HelpDeskEddy system (05.22.2020)

Additional security, custom fields transfer, improved search and much more...
28.05.2020

Main menu has moved (05.20.2020)

As everyone has noticed, we have moved the top menu to the left...
04.06.2020

New contact widgets and push notifications in HelpDeskEddy (03.19.2020)

Improved comfortable widget of channels, browser push notifications and other system updates..
19.03.2020

Creation of sub-tickets with the initiation of the correspondence to the channel and other improvements (02.12.2020)

New functionality to return to the client after the task while working with channels and other HelpDeskEddy system updates.
12.02.2020

Contact merging in the HelpDeskEddy system (12.27.2019)

Functionality to search, compare and combine contacts from different sources into one, and other improvements in the HelpDeskEddy system.
12.02.2020

New dynamic report in the HelpDeskEddy system (11.22.2019)

Detailed analysis, statistics and grouping by different parameters – all of this is the Dynamic Report!
19.02.2020

Lamoda has connected the official WhatsApp Business account to the HelpDeskEddy system.

Lamoda has connected an official WhatsApp Business account to a single customer support center.
19.02.2020

New Channels and Omnichannel capabilities of the HelpDeskEddy System (10.22.2019)

New WhatsApp Business Channel, advanced settings and custom fields in Omnichannel, new Dispatcher features and much more.
25.10.2019

Custom user fields in the HelpDeskEddy system (08.08.2019)

Additional customization of user and company cards, functionality features of contact fieldsd and other improvements.
25.12.2019

Omnichannel in the HelpDeskEddy system (06.06.2019)

New module for dealing with appeals from different communication channels from a single window! Control and statistics.
07.06.2019

Automatic replies in the channels and chat bots in the HelpDeskEddy system (05.08.2019)

Setting up and using of automatic bots, automatic relpies and other features...
08.05.2019

Updates in the HelpDeskEddy system (04.29.2019)

Setting up automatic notifications after hours and other upgrades...
30.04.2019

HelpDeskEddy integration with AMOCRM (03.29.2019)

Updated AMOCRM integration, new feedback features and other system upgrades..
05.04.2019

HelpDeskEddy integration with WhatsApp (03.22.2019)

Integration with WhatsApp channel and other improvements..
22.03.2019

Updates in the HelpDeskEddy system(03.18.2019)

Autofilling of individual fields by the template, comparisons of numeric fields in the dispatcher and more.
20.03.2019