Updates

Introducing the updated website design (09.21.2021)

Meet the new design of the HelpDeskEddy website: more convenient, more beautiful, faster!

22.09.2021

Official Instagram integration with HelpDeskEddy (09.16.2021)

We are pleased to present the official integration with Instagram!

22.09.2021

Updated contact module and omnichannel improvements (09.06.2021)

A new contact interface, a call indication in the omnichannel module and some other improvements to the system.

22.09.2021

New interfaces in HelpDeskEddy and two-factor authorization (07.23.2021)

Two-factor authorization, automatic transfer between statuses, new interfaces in our platform.

22.09.2021

Dashboard (or Analytics) - new module in HelpDeskEddy (05.24.2021)

We are pleased to present you with a new module: Dashboard (or Analytics). It is designed primarily to understand the current situation in your customer service and allows you to assess the situation in terms of the last day/week/month, as well as the current load on your operators.

22.09.2021

Distribution of tickets, Groups, Working with filters and more (04/20/2021)

In this release, let's talk about the new tickets distribution, new features in groups and Filters and the list of tickets.

27.04.2021

Audit report, sending images to WhatsApp, Interface Enhancements (04/05/2021)

We talk about reports improvements, work with the WhatsApp channel and interface's convenient features.

06.04.2021

New features: Avatars, Dispatcher, Plugins (03/19/2021)

Avatars from messengers, New actions in the Dispatcher, New features in plugin development, New interface for Ticket settings and other opportunities.

26.03.2021

New iOS/Android mobile app (04.03.2021)

You have been waiting for an updated mobile application for a long time, especially for correctly working PUSH notifications, DONE!

27.04.2021

Marketplace, Plugins (25.01.2021)

This release is dedicated to the Plugin Store or Marketplace. For us personally, this is one of the most significant stages in the development of our platform, we really hope and plan that plugin capabilities will be in great demand among our customers and we will be able to increasingly mention the words "Marketplace" and "Plugins" in our releases and it will help us to set up the platform for you.

27.04.2021

Mobile Knowledge Base and Operator Status Management (25.12.2020)

The latest release in 2020 is dedicated to improvements in the Knowledge Base, the statuses of the contact center employees and of course, trifles (after all, the details are the most important for the result).

27.04.2021

User Password Policy (25.11.2020)

In the previous update, we released an integration with SSO services, but if the company doesn't have such a service, in any case, there is a user password policy. Release for administrators!

27.04.2021

Single authorization in HelpDeskEddy (10.11.2020)

In large companies and contact centers (especially in the telecommuting), the issue of controlling access to the system is very acute. This is usually solved in an administrative way and by complex procedures for issuing and controlling accounts.

27.04.2021

5 improvements in HelpDeskEddy reports (16.10.2020)

Our platform has a large variety of tools that allow you to receive analytics in various aspects, as well as the ability to connect the Power BI system for more detailed reports. At the same time, we regularly receive requests for the development of a particular report. This week we have released a number of report’s improvements.

27.04.2021