Updates

Distribution of tickets, Groups, Working with filters and more (04/20/2021)

Distribution of tickets, Groups, Working with filters and more (04/20/2021)

In this release, let's talk about the new tickets distribution, new features in groups and Filters and the list of tickets.
27.04.2021
Audit report, sending images to WhatsApp, Interface Enhancements (04/05/2021)

Audit report, sending images to WhatsApp, Interface Enhancements (04/05/2021)

We talk about reports improvements, work with the WhatsApp channel and interface's convenient features.
06.04.2021
New features: Avatars, Dispatcher, Plugins (03/19/2021)

New features: Avatars, Dispatcher, Plugins (03/19/2021)

Avatars from messengers, New actions in the Dispatcher, New features in plugin development, New interface for Ticket settings and other opportunities.
26.03.2021
New iOS/Android mobile app (04.03.2021)

New iOS/Android mobile app (04.03.2021)

You have been waiting for an updated mobile application for a long time, especially for correctly working PUSH notifications, DONE!
27.04.2021
Marketplace, Plugins (25.01.2021)

Marketplace, Plugins (25.01.2021)

This release is dedicated to the Plugin Store or Marketplace. For us personally, this is one of the most significant stages in the development of our platform, we really hope and plan that plugin capabilities will be in great demand among our customers and we will be able to increasingly mention the words "Marketplace" and "Plugins" in our releases and it will help us to set up the platform for you. 
27.04.2021
Mobile Knowledge Base and Operator Status Management (25.12.2020)

Mobile Knowledge Base and Operator Status Management (25.12.2020)

The latest release in 2020 is dedicated to improvements in the Knowledge Base, the statuses of the contact center employees and of course, trifles (after all, the details are the most important for the result).
27.04.2021
User Password Policy (25.11.2020)

User Password Policy (25.11.2020)

In the previous update, we released an integration with SSO services, but if the company doesn't have such a service, in any case, there is a user password policy. Release for administrators!
27.04.2021
Single authorization in HelpDeskEddy (10.11.2020)

Single authorization in HelpDeskEddy (10.11.2020)

In large companies and contact centers (especially in the telecommuting), the issue of controlling access to the system is very acute. This is usually solved in an administrative way and by complex procedures for issuing and controlling accounts.
27.04.2021
5 improvements in HelpDeskEddy reports (16.10.2020)

5 improvements in HelpDeskEddy reports (16.10.2020)

Our platform has a large variety of tools that allow you to receive analytics in various aspects, as well as the ability to connect the Power BI system for more detailed reports. At the same time, we regularly receive requests for the development of a particular report. This week we have released a number of report’s improvements.
27.04.2021
Recent updates of HelpDeskEddy (02.10.2020)

Recent updates of HelpDeskEddy (02.10.2020)

In this release, we will highlight the relatively small but not less important improvements in our customer support platform that we have implemented in the latest updates.
27.04.2021
From now you can be the first to contact the client in any channel in HelpDeskEddy system (09.15.2020).

From now you can be the first to contact the client in any channel in HelpDeskEddy system (09.15.2020).

We hope very much that this opportunity will allow you to use the advantages of omnichannel work even more actively and be closer to the client!
15.09.2020
HelpDesk and Instagram integration, new WhatsApp provider (in cooperation with i2crm) (08.05.2020)

HelpDesk and Instagram integration, new WhatsApp provider (in cooperation with i2crm) (08.05.2020)

The long awaited integration with Instagram (not only with the news feed, but also with the Direct!)..
06.08.2020
New types of individual fields and access rights in HelpDesk system (07.13.2020)

New types of individual fields and access rights in HelpDesk system (07.13.2020)

Friends, we have added new types of fields: date, time, regular expression, button, file. And also we have updated the logic of required fields.
22.07.2020
Scripts for working with individual fields in the HelpDesk system (06.18.2020)

Scripts for working with individual fields in the HelpDesk system (06.18.2020)

We have added individual field management functionality, which will make the interface and the agents’ work easier...
22.07.2020
New design of HelpDeskEddy system! (06.05.2020)

New design of HelpDeskEddy system! (06.05.2020)

Global updates of the interface and tickets, as well as the functionality of the system.
11.06.2020
Updates in the HelpDeskEddy system (05.22.2020)

Updates in the HelpDeskEddy system (05.22.2020)

Additional security, custom fields transfer, improved search and much more...
28.05.2020
Main menu has moved (05.20.2020)

Main menu has moved (05.20.2020)

As everyone has noticed, we have moved the top menu to the left...
04.06.2020
New contact widgets and push notifications in HelpDeskEddy (03.19.2020)

New contact widgets and push notifications in HelpDeskEddy (03.19.2020)

Improved comfortable widget of channels, browser push notifications and other system updates..
19.03.2020
Creation of sub-tickets with the initiation of the correspondence to the channel and other improvements (02.12.2020)

Creation of sub-tickets with the initiation of the correspondence to the channel and other improvements (02.12.2020)

New functionality to return to the client after the task while working with channels and other HelpDeskEddy system updates.
12.02.2020
Contact merging in the HelpDeskEddy system (12.27.2019)

Contact merging in the HelpDeskEddy system (12.27.2019)

Functionality to search, compare and combine contacts from different sources into one, and other improvements in the HelpDeskEddy system.
12.02.2020