HelpDesk and Instagram integration, new WhatsApp provider (in cooperation with i2crm) (08.05.2020)

06.08.2020

Like many of our clients, we have been waiting for the official integration with Instagram for a long time. We believe that support and work with clients should be omnichannel (wherever the client comes from, he should get help as quickly as possible). Our platform has supported all social networks and messengers for a long time, except Instagram. It was a pain, as Instagram has long been in the top of popularity and has no possibility of official integration.

Since the release of the official Instagram API is regularly postponed and there are less and less hopes for its appearance, we went the other way. We are glad to present you the integration with Instagram comments and Instagram Direct by i2crm service provider.

The cost of the service provider is begin from 990 roubles per month. On our part, integration is included in the price. Provider assures that Instagram does not block profiles for using such integration. If you have any questions, please contact the i2crm provider!

Also i2crm is a provider of unofficial integration WhatsApp and the official provider of WhatsApp Business with very tasty rates, we have carried out the integration of these channels as well.

More details about configuring this channel can be found here.