Updates

Contact merging in the HelpDeskEddy system (12.27.2019)

Contact merging in the HelpDeskEddy system (12.27.2019)

Functionality to search, compare and combine contacts from different sources into one, and other improvements in the HelpDeskEddy system.
12.02.2020
New dynamic report in the HelpDeskEddy system (11.22.2019)

New dynamic report in the HelpDeskEddy system (11.22.2019)

Detailed analysis, statistics and grouping by different parameters – all of this is the Dynamic Report!
19.02.2020
Lamoda has connected the official WhatsApp Business account to the HelpDeskEddy system.

Lamoda has connected the official WhatsApp Business account to the HelpDeskEddy system.

Lamoda has connected an official WhatsApp Business account to a single customer support center.
19.02.2020
New Channels and Omnichannel capabilities of the HelpDeskEddy System (10.22.2019)

New Channels and Omnichannel capabilities of the HelpDeskEddy System (10.22.2019)

New WhatsApp Business Channel, advanced settings and custom fields in Omnichannel, new Dispatcher features and much more.
25.10.2019
Custom user fields in the HelpDeskEddy system (08.08.2019)

Custom user fields in the HelpDeskEddy system (08.08.2019)

Additional customization of user and company cards, functionality features of contact fieldsd and other improvements.
25.12.2019
Omnichannel in the HelpDeskEddy system (06.06.2019)

Omnichannel in the HelpDeskEddy system (06.06.2019)

New module for dealing with appeals from different communication channels from a single window! Control and statistics.
07.06.2019
Automatic replies in the channels and chat bots in the HelpDeskEddy system (05.08.2019)

Automatic replies in the channels and chat bots in the HelpDeskEddy system (05.08.2019)

Setting up and using of automatic bots, automatic relpies and other features...
08.05.2019
Updates in the HelpDeskEddy system (04.29.2019)

Updates in the HelpDeskEddy system (04.29.2019)

Setting up automatic notifications after hours and other upgrades...
30.04.2019
HelpDeskEddy integration with AMOCRM (03.29.2019)

HelpDeskEddy integration with AMOCRM (03.29.2019)

Updated AMOCRM integration, new feedback features and other system upgrades..
05.04.2019
HelpDeskEddy integration with WhatsApp (03.22.2019)

HelpDeskEddy integration with WhatsApp (03.22.2019)

Integration with WhatsApp channel and other improvements..
22.03.2019
Updates in the HelpDeskEddy system(03.18.2019)

Updates in the HelpDeskEddy system(03.18.2019)

Autofilling of individual fields by the template, comparisons of numeric fields in the dispatcher and more.
20.03.2019
Various updates in HelpDeskEddy system (01.28.2019)

Various updates in HelpDeskEddy system (01.28.2019)

Additional features to interact with reports and comments, API improvements and more…
05.04.2019
Updates in the HelpDeskEddy system (12.26.2018)

Updates in the HelpDeskEddy system (12.26.2018)

Automatic tags of Knowledge Base templates, additional features of reports, macros, filters, SLA and much more...
05.04.2019
User audit report and other functionalities (10.29.2018)

User audit report and other functionalities (10.29.2018)

New additional report by actions in the system, improved global report, additions to the mobile application…
05.04.2019
New dispatcher, new contact module and convenient workflow with partners (06.14.2018)

New dispatcher, new contact module and convenient workflow with partners (06.14.2018)

Updated contacts, improved dispatcher functionality, ability to notify the user inside the application and much more ..
04.07.2018
Integration with JIRA and other improvements (05.24.2018)

Integration with JIRA and other improvements (05.24.2018)

Friends, according to numerous requests, we implemented the integration with Jira! And also made a number of other changes ..
04.07.2018
API updates and other additions (04.23.2018)

API updates and other additions (04.23.2018)

Fierce verification of access rights in the API, additions to the knowledge base, unloading of equipment and more ..
04.07.2018
Viber integration (12.05.2017)

Viber integration (12.05.2017)

Great news for Viber Messenger users! We've integrated with public bots!
01.02.2018
New HelpDeskEddy application on Android (11.24.2017)

New HelpDeskEddy application on Android (11.24.2017)

New mobile application HelpDeskEddy for Android users!
13.12.2017
Updates in the HelpDeskEddy system (11.09.2017)

Updates in the HelpDeskEddy system (11.09.2017)

Dear customers! At your request, we made a number of improvements to the HelpDeskEddy system, namely..
13.12.2017