Attachments can be added to each request, reply or internal note. All attachments coming from the connected communication channels to EddyDesk are automatically displayed inside the request.
Adding them is as convenient as possible, just highlight the required number of documents, and after the upload is completed, check the list under the draft.
A contact center agent can access all the request files at any time thanks to the button on the work panel of the request.
You can also add an additional field to EddyDesk with the ability to store and download a single document. It can be a must-read instruction.