Customer support should be carried on even when you leave your workplace. To ensure it, we have created a HelpDeskEddy application for Android and iOS. Comparing to the full version of the HelpDesk/ServiceDesk system, the mobile application doesn’t have such a wide range of functions, but it still helps to provide remote customer support. Wherever you are, you will always stay informed about customer requests and you will get a possibility to work with them. Also you can run the application in the background and it will always send you notifications about important events related to the tickets.
The HelpDeskEddy mobile application provides the following features:
- Access to the tickets list and the possibility to use a filtering function;
- A ticket detail view;
- Changing of the ticket properties;
- Ticket search;
- Reply to the ticket;
- Processing of comments to the ticket;
- Notifications about new tickets, assignment of a ticket, a new reply to the ticket;
- Creating a new ticket on behalf of a customer.