Interactions with users in the contact center can continue even when the agent leaves the workplace. By using EddyDesk system on Android and iOS.
Compared to the full version of EddyDesk, the mobile application has limited functionality, but allows you to provide full remote customer support: be aware of incoming requests and promptly respond to them.
Other functions are also available:
- viewing the list of requests, setting up views;
- detailed information about the request;
- change the request parameters;
- search of requests;
- creation of a request on behalf of the end user;
- working with internal notes;
- various notifications.