In the modern world it is very important to be able to receive messages from clients in various ways: through social networks, messengers, chat rooms, etc., since this directly affects the quality of service.
HelpDeskEddy system features a possibility to integrate Facebook pages – it allows to receive messages from your Facebook audience faster than ever!
After you link a Facebook page to your system, the posts, comments and private messages will be automatically transformed into tickets. At the same time, you can reply to your users directly from your HelpDeskEddy interface! Please keep in mind that messaging can be initiated only via Facebook pages; private accounts cannot be linked.
Linking a Facebook page is an easy and straightforward process. The messages are processed in real time without any delays which makes customer support fast and efficient!
You can find out more about Facebook integration here