The more opportunities a client has to write to the company using the usual way of communication, the higher the level of quality of service.

Facebook is one of the most visited sites in the world. By connecting a public Facebook page to EddDesk you'll receive requests that come in the form of posts, comments and personal messages in real time.

  • operators can use reply templates for frequently asked questions;
  • the system registers users by identifying each one with a social network ID.
  • you can set up a bot with buttons, for example, to clarify the subject of the request and then transfer it to a responsible agent or create an auto-reply to send replay after hours.

Find more information to improve the efficiency of customer service when working with requests from Facebook in the following article.