In order to analyze information about users and companies in EddyDesk, it might be useful to choose the end user report.

The following parameters are used for analysis:

  • the total number of request of organizations employees;
  • the number of requests by status;
  • average time to first reply and complete the request (including SLA).

When using the billing function in EddyDesk, you can find out, for example, how much time customer service specialists spend on requests from organizations in the analytics module.