Efficiency is one of the main objectives of customer service. Customer satisfaction directly depends on how much time is spent on solving the request. At the same time, a contact center specialist has to quickly get to the bottom of a request and find the best solution. EddyDesk makes it possible to automate a number of repetitive actions and help the agent to achieve quality work in a short time.
All internal repetitive processes can take place either in a single click, including several actions, or without any direct involvement of the user, such as the distribution of incoming requests to available operators.
Analyzing any available information in request, creating auto-replies, multifunctional bots and a large number of various other features are available in EddyDesk.