Instagram is becoming increasingly popular for doing business and engaging audiences. Users can ask questions not only in the comments, but also in private messages.
HelpDesk system gives the possibility to receive requests from Instagram with the help of official integration. Direct messages, comments received on the connected account appear in the system as normal requests. When a request is made, the client is automatically registered and the data is added to the contact card. EddyDesk allows you to create a bot with buttons or set up other automation options. Also, all other features of the system, such as filtering, sharing access and analytics, are fully available for this channel.
Read more about configuring the connection and improving customer support in the article.