Customers use different ways of communication, following their preferences and habits. The possibility to contact you using a familiar application is a big advantage when choosing any kind of cooperation.

EddyDesk system allows you to connect a Telegram channel. Active users of the messenger will address their questions to your bot, after that their request will be sent to the EddyDesk for processing. Communication takes place in real-time mode.
Such requests are no different from other appeals, agents have access to the settings in the work panel. From client's side the dialog with operator looks like a standard correspondence.