E-mail notification

The following notifications are enabled by default in the HelpDesk system:

• request creation;
• request creation on behalf of the end user;
• new reply;
• new reply for assignee;
• mention of the user in the request;
• request execution time exceeded [SLA];
• user registration;
• password reset.

If necessary, it is possible to create your own notifications, depending on events with requests (own notifications are created using the Dispatcher).