The automation features of EddyDesk allow you to create a full-fledged bot that will respond to messages from clients and automatically send the information prescribed in the settings in reply.

For the Telegram, Facebook and Viber channels connected to EddyDesk, it is possible to configure the buttons to send a specified action, such as clicking on a link or sending a reply.

Using buttons you can make a customer's experience with the contact center more comfortable. Popular options:

  • сlarifying the subject of the question and informing;
  • feedback requesting after the end of the chat.