A general report contains the data, which is presented in the form of a line graph for the chosen timeframe. This type of report provides the following statistics:
- Tickets stats;
- Tickets by types;
- The number of new tickets;
- Ticket resolution time (average);
- First reply time (average);
- Satisfaction rating (positive-to-negative feedbacks ratio).
The general report is perfect for the overall evaluation of the company performance and the analysis of workload in the customer support department.