A general report contains the data, which is presented in the form of a line graph for the chosen timeframe. This type of report provides the following statistics:

  • Tickets stats;
  • Tickets by types;
  • The number of new tickets;
  • Ticket resolution time (average);
  • First reply time (average);
  • Satisfaction rating (positive-to-negative feedbacks ratio).

The general report is perfect for the overall evaluation of the company performance and the analysis of workload in the customer support department.