You will be able to create a knowledge base, articles and even add illustrations, as well as to attach all the necessary documents.
The knowledge base has a tree structure, which means you can organise the necessary information in a comfortable and simple way. Furthermore, one article can be simultaneously available in different sections. It means that the article will be visible to your customers even if they are searching for information by different keywords.
You can create two types of knowledge bases: a public knowledge base (for your customers) or an internal knowledge base (for the agents of your company).