You have a possibility to receive all your customer tickets from different sources in just one system. You can involve different departments of your company to deal with the received requests and distribute access rights between particular employees. All the requests will be received by one system and accumulated in the same place. Afterwards, they will be registered and processed by your employees following the same format. The management will always be able to see the full history of the tickets of each customer and create the necessary reports to assess work efficiency of the staff.