You can attach all the necessary files to each ticket or response. All attachments received from the connected communication channels in the HelpDesk system are automatically displayed inside the ticket.
Adding them is as comfortable and time-saving as possible, it is enough to select the required number of files, wait until the download is complete and check the list under the draft.
The contact center specialist can access to all the files of the ticket at any time by clicking the button on the request's working panel.
Also in HelpDeskeddy you can add an additional field with the ability to store and download one file.