Our HelpDesk system is an omnichannel solution that allows you to support customers through various channels, including online chat.

However, if you are already using a third-party web chat from WebIM, you can use the integration to transfer information about completed chats to our HelpDesk system, thus saving the request history in one interface.

Integration is implemented through webhooks. In order to get detailed instructions please contact us: support@helpdeskeddy.com