HelpDesk system is a multichannel solution that allows to interact with clients via different channels including a Live chat.
If you are using LiveTex web chat you can take advantage of integration. The information on finished chats will be transferred to the HelpDesk system, thus comprehensive communication logs will be stored and available for further processing, using a single interface.
Integration is implemented via web-hooks. Please contact our support at firstname.lastname@example.org for further instructions.