Different users may prefer different communication channels – messengers, e-mail or social networks. Clients will definitely appreciate your service more if they can contact you in a way that is comfortable for them.
In order to make the experience as user friendly as possible we offer community integration for Vkontakte users!
Today you can link one or several VK groups to your HelpDeskEddy system and receive messages from clients via private chats, posts and comments.
The system will receive these messages as tickets with information on their origin. In this way the system processes the information and allows to easily communicate with the user. Every client who uses VK will be profiled and stored by his VK ID.
Vkontakte messages are received by HelpDeskEddy system in real time without any delay – it helps process client requests faster than ever!
You can find more information on VKontakte integration here.